![]() If you reinstall Authy, but don't have access to another Authy app installation, you will need to recover your account. Reinstalling Authy with NO other Authy Apps installed If Multi-device is not enabled on your other Authy installation, enable it with the instructions here: Enable or Disable Authy Multi-Device. You'll only need to confirm access to your account on the already configured Authy device. If the Multi-Device option is enabled, you can just download and install the Authy app, and then enter your old phone number to regain access. If you need to reinstall Authy, AND have another Authy installation already configured for this number, you may be able to regain access without requesting an account recovery. Reinstalling Authy with Access to Another Configured Authy App For directions, see Installing Authy Apps. IMPORTANT RECOVERY NOTES: To avoid delays if you need to restore Authy access again in the future, we recommend installing the Authy App to a secondary device (computer or tablet) as soon as you regain account access. You need to reinstall Authy, but NO other Authy apps are installed.You need to reinstall Authy, and another Authy app IS installed and linked to your number.These options will vary depending upon your situation, so please take a look which is the scenario you are experiencing and click to see the solution: Therefore, we have a number of options for you to help restore access as quickly and securely as possible. The way our device recognition works, we can't tell a new device from a master reset. You lost or forgot your App Protection PIN or Master Password.Your phone or tablet was cleared or master reset.Your computer needed to be reformatted, or the OS had to be reinstalled.Users may need to reinstall the Authy application for any number of reasons: If you find that you’ve lost access to your account as a result of Two-Factor Authentication, please reach out to the Authy Support Team.Aviso: Este artigo também está disponível em português. Regaining access to my account after being locked out by Two-Factor Authentication Enter the 7 digit code you receive via text or Authy app into the field and then click Delete.Click the action menu, and then select Delete.Find the setting you would like to delete.Navigate to Settings, and click Two-Factor Authentication.To disable or delete a Two-Factor Authentication setting: If you cannot add Teammates, use the Multi-device feature on Authy. ![]() To provide secure access to multiple users of your account we recommend adding Teammates and enabling two-factor authentication for each Teammate. When prompted, enter the 7-digit token sent to your device, or generated by the Authy App. Once set up, you will always be required to use Two-Factor Authentication to perform security-restricted actions in your SendGrid account, such as logging in or changing your Two-Factor Authentication settings. If you have selected the Authy App, go to your app, and enter the generated code. If you opt to receive a text message with your authentication token, look for the text message and enter the code that you receive. Enter a code sent to your mobile phone that is generated by SendGrid.Īfter you create a setting for Two-Factor Authentication, log in as you normally would.If you use Authy, enable the Authy backup feature to help prevent getting locked out of your account. The Authy App allows you to authenticate over WiFi if you do not have cellular service and allows you to send your code as an SMS message. Generate a verification code with the Authy App.Once you have confirmed access to your account email address, you may choose from 2 different verification methods when using two-factor authentication: If you need to update your email address, click the pencil icon to update to an email address you can access, send a confirmation email, and visit your inbox to confirm your email address by clicking the link in the email address change confirmation email. You can do this by visiting your Account Details and reviewing your email address under Your Account > Personal Info. Setting Up Two-Factor Authenticationīefore setting up two-factor authentication, ensure you have access to your account email address. ![]() Enabling 2FA does not require an Authy account, but if you have one, you will be able to use either the Authy App or SMS messages. Twilio SendGrid’s Two-Factor Authentication can be configured to accept a code sent to your mobile phone either via the Authy App, or an SMS message. ![]()
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